1. Overview

We understand that plans change. This Cancellation Policy outlines the terms for cancelling or rescheduling appointments with Chrysalix Digital.

2. Cancellation Notice Requirements

To avoid cancellation fees, please provide adequate notice:

For longer or more complex services, a 48-hour notice may be required. You will be informed of specific requirements when booking.

3. How to Cancel

You can cancel your appointment by:

• Emailing us at tech.chrysalixdigital@gmail.com
• Using the cancellation link in your booking confirmation

Cancellations are confirmed when you receive acknowledgment from us. Please retain this confirmation.

4. Cancellation Fees

Notice Period	Fee
24+ hours before appointment	No fee - Full refund
12-24 hours before appointment	50% cancellation fee
Less than 12 hours / No-show	100% cancellation fee (no refund)

Fees are calculated based on the deposit paid or the full service cost if no deposit was required.

5. Rescheduling

We're happy to reschedule your appointment:

• policies.cancellation.s5_li1
• policies.cancellation.s5_li2
• policies.cancellation.s5_li3
• policies.cancellation.s5_li4

6. No-Show Policy

If you do not arrive for your appointment and have not cancelled:

• Your deposit (if paid) will be forfeited
• You will be charged the full service amount
• Future bookings may require full payment in advance
• Repeated no-shows may result in booking privileges being revoked

We understand emergencies happen. Please contact us as soon as possible if you cannot make your appointment.

7. Late Arrivals

To respect all clients' time:

• Please arrive 5-10 minutes before your appointment
• If you're running late, please call us immediately
• We will accommodate you if possible, but may need to shorten the service
• Late arrivals of 15+ minutes may be treated as no-shows
• Full payment is still required even if service time is reduced

8. Cancellations by Us

In rare circumstances, we may need to cancel your appointment due to:

• Staff illness or emergency
• Facility issues or closures
• Extreme weather or unforeseen circumstances
• policies.cancellation.s8_li4
• policies.cancellation.s8_li5

policies.cancellation.s8_conclusion

9. Special Circumstances

We may waive cancellation fees in cases of:

• Serious illness or medical emergency (documentation may be requested)
• Death in the family
• Natural disasters or major events

policies.cancellation.s9_p2

• Other extraordinary circumstances (at our discretion)
• policies.cancellation.s9_li5
• policies.cancellation.s9_li6
• policies.cancellation.s9_li7

10. Refund Processing

For eligible cancellations:

• Refunds are processed within 5-10 business days
• Refunds are issued to the original payment method
• See our
• policies.cancellation.s10_li4

policies.cancellation.s10_conclusion

11. Repeat Cancellations

To ensure fair access to appointments for all clients:

• Multiple late cancellations may result in restrictions
• Future bookings may require full prepayment
• We reserve the right to decline future bookings

12. Questions or Concerns

policies.cancellation.contact_intro

• policies.cancellation.s12_li1

policies.cancellation.s13_title

policies.cancellation.s13_intro

• policies.cancellation.s13_li1
• policies.cancellation.s13_li2
• policies.cancellation.s13_li3

policies.cancellation.s14_title

If you have questions about this policy or need to discuss a cancellation: